Episode #391: Quick Tip: Train your Clients

When clients cross boundaries—texting late at night, expecting instant responses, or ignoring cancellation policies—it’s not always their fault. Often, it’s because we’ve unintentionally trained them to believe that behavior is okay.

In this Quick Tip episode, Lianne Kim shares how every interaction with a client is an opportunity to set expectations and uphold boundaries. From response times to communication styles, you’ll learn how to take ownership of the relationship and show clients how to treat you with respect.

In‌ ‌this‌ ‌episode,‌ ‌you’ll discover:‌

• Why every interaction trains your clients on how to treat you
• How responding outside your boundaries reinforces bad behavior
• Why contracts alone aren’t enough—communication matters more
• Practical ways to uphold boundaries with kindness and clarity
• How firm but fair conversations create respect and sustainability

Timestamps: 

00:00 – Quick Tip intro: boundaries and client training

02:00 – The travel agent lesson: you train clients from day one

05:00 – Upholding boundaries in communication and contracts

08:00 – Handling cancellations and lateness with fairness

10:00 – Action step: identify one client who needs boundary training

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